App Experience Analyst
Full-time
Kollam, Kerala (Work from office)
Apply for this role
About this role
The position holder will use the Life Pharmacy app every day as a customer would, identifying issues, gaps and improvement opportunities, and recommending clear fixes that improve customer experience and online sales.
Key Responsibilities
App Journey Monitoring
• Test the core app journeys every day on iOS, Android and web, including search, product pages, cart, checkout, prescription upload, Click & Collect and order tracking.
• Identify bugs, broken flows, slow screens and confusing user experiences before customers report them.
• Test every new app release and campaign launch before and after it goes live.
Search, Pricing & Catalog Accuracy
• Check the top searched keywords daily for relevant results, correct ranking and zero-result searches.
• Verify product prices, discounts, offer tags, bundles and quantity limits shown in the app.
• Flag missing products, incorrect images, wrong descriptions and stock display issues.
Competitor Benchmarking
• Compare the Life Pharmacy app with leading UAE shopping and delivery apps on pricing, delivery promise, features and user experience.
• Recommend improvements and new features based on best practices observed in the market.
Customer Feedback Analysis
• Monitor App Store, Google Play and Google reviews to identify recurring customer pain points.
• Link customer feedback to specific app issues and suggest practical solutions.
Reporting & Coordination
• Log every finding with a screenshot, its location in the app, its customer and sales impact, a suggested fix and a priority level.
• Share a weekly report of the top 10 issues and recommendations with the Head of eCommerce.
• Coordinate with the product, tech, catalog and customer care teams to make sure issues are resolved.
Requirements
• 2–4 years of experience in e-commerce app QA, UX research, product operations or catalog quality.
• Strong attention to detail and clear written English.
• Regular user of shopping and delivery apps.
• Working knowledge of Excel or Google Sheets and Jira or similar tools.
Key Responsibilities
App Journey Monitoring
• Test the core app journeys every day on iOS, Android and web, including search, product pages, cart, checkout, prescription upload, Click & Collect and order tracking.
• Identify bugs, broken flows, slow screens and confusing user experiences before customers report them.
• Test every new app release and campaign launch before and after it goes live.
Search, Pricing & Catalog Accuracy
• Check the top searched keywords daily for relevant results, correct ranking and zero-result searches.
• Verify product prices, discounts, offer tags, bundles and quantity limits shown in the app.
• Flag missing products, incorrect images, wrong descriptions and stock display issues.
Competitor Benchmarking
• Compare the Life Pharmacy app with leading UAE shopping and delivery apps on pricing, delivery promise, features and user experience.
• Recommend improvements and new features based on best practices observed in the market.
Customer Feedback Analysis
• Monitor App Store, Google Play and Google reviews to identify recurring customer pain points.
• Link customer feedback to specific app issues and suggest practical solutions.
Reporting & Coordination
• Log every finding with a screenshot, its location in the app, its customer and sales impact, a suggested fix and a priority level.
• Share a weekly report of the top 10 issues and recommendations with the Head of eCommerce.
• Coordinate with the product, tech, catalog and customer care teams to make sure issues are resolved.
Requirements
• 2–4 years of experience in e-commerce app QA, UX research, product operations or catalog quality.
• Strong attention to detail and clear written English.
• Regular user of shopping and delivery apps.
• Working knowledge of Excel or Google Sheets and Jira or similar tools.
Interested in this role?
Fill in one short form and our team will be in touch by email.
Apply for this role